828-252-4036 info@bankexam.com

Need a Management Plan?

It’s the foundation of compliance success.

We are compliance program developers, writers and administrators. It’s what we do.

We know how to develop a sound compliance program that will get the institution on track with an efficient and successful compliance program.

The regulatory expectation is that the institution shall have a written compliance program with the following components:

  • Written policies and procedures
  • Formal Training
  • Adequate Monitoring
  • Consumer complaint response

Our programs are built around the supervisory agencies’ examination procedures and tailored to the special circumstances of our client institution. Our programs consider the institution’s size, staff, business model and market area.  We incorporate all the principal department leaders in what amounts to a “compliance committee.”  The compliance program becomes part of everyone’s wheel house.  The days are long gone when BSA/AML compliance is the sole responsibility of any one person or department.  Good programs recognize this and accommodate it. 

Speaking of complaint response, one of the new examinar expectations we’ve seen recently is a “Complaint Resolution System”.  That’s a method to collect complaints, a meaningful procedure to investigate the complaint, and a method to resolve it.  This can be paper-based or deployed with a secure web page.  It is a good thing if a FI can show a “log” of all complaints and how they were reported and subsequently resolved.

 

Want more information?  Call or click the button at right.

If you'd like to talk this over, reach out to us at 828-230-5802

Remember, there's never a cost to spit-ball a compliance issue.